HOW DO I GET PAID?
Customers pay for their journeys in two ways, so there are two ways we pay you. Simple.
Account customers pay us directly via their accounts. We’ll add this money up and pay it into your bank each week.
Non Account transactions
Drivers keep 85% of the value of these journeys and pay a 15% commission to Quantum. Over half of this commission is re-invested into promotional codes to create more jobs for drivers. For cash jobs the money is paid directly to drivers and for card jobs it is paid into your bank account each week. The percentage or fee you owe us should be paid each week by 12:00 noon each Monday.
WHAT DO I NEED TO BECOME A DRIVER?
You will need to provide us with your driving licence (both parts), your Hackney or PH license (both parts) your current address, insurance expiry, vehicle expiry, Plate number, profile photo and an email for billing, Your bank details will be required for your credits.
WHAT EXPERIENCE DO I NEED?
Above all, we look for enthusiasm and reliability in drivers. Experience is necessary, and a good working knowledge of Greater Manchester is required. Not only should drivers be knowledgeable but a practical understanding of professionalism is a must for all our clients.
Drivers are also required to be smart and presentable and keep their vehicles to the highest of standards.
WILL I BE SELF-EMPLOYED?
Yes. All Quantum drivers are self-employed and responsible for their own tax and national insurance.
WHERE WILL MY DRIVER MEET ME AT THE AIRPORT AND HOW MUCH WAITING TIME IS INCLUDED?
Your driver will meet you at Arrivals with a name board at all airport terminals. For all meet and greet bookings a charge of £5 will be added and does not include any parking charges. Assuming that you have provided a number with your booking the driver will call/text you to announce his arrival.
If no meet and greet is required and you are familiar with Quantum, the drivers or the Airport pick up points no extra charge is levied.
We use your flight number to track your flight and ensure your driver is waiting for you when you land. We monitor delays and update the time we send your driver in accordingly.
Within your booking quote we include 15 minutes waiting time for international arrivals and 10 minutes for domestic arrivals. After this waiting time fees are charged accordingly.
HOW WILL I KNOW WHEN MY TAXI IS ON THE WAY? (REGISTRATION PLATE, NO. ETC, MODEL)
If your driver has been on the way to you for less than 5 minutes when you cancel the booking, we won’t charge you a cancellation fee. If your driver has been on the way to you for over 5 minutes when you cancel the booking, we will charge you a cancellation fee of £5 (this is our standard cab cancellation fee which applies to all bookings. For a full breakdown of our cancellation charges visit our terms and conditions.
WHAT IS YOUR CANCELLATION POLICY?
Shortly before the journey time, we will send you an SMS with the driver’s details including the make and model of the car and the driver’s contact number. You will then be able to track your driver through the app to see the driver’s estimated time of arrival. I’ve lost something in one of your Taxis. How do I get it back?
I’VE LOST SOMETHING IN ONE OF YOUR TAXIS.
HOW DO I GET IT BACK?
If you think you’ve lost an item in one of our vehicles email firstname.lastname@example.org with a description of your items and contact details. A member of the team will be in touch to provide an update. You can also contact the driver shortly after the booking to attempt to arrange to collect the item where possible.